Introduction

Rehab-Software is a software-as-a-service (SaaS) platform operated by Strategic Ventures. We are committed to maintaining responsible, transparent, and lawful electronic communications. This Anti-Spam Policy explains how we manage email and electronic messaging to prevent spam and protect users from unsolicited communications.

Scope

This policy applies to email communications, SMS and messaging notifications, system-generated alerts, marketing and promotional messages, and support or service-related communications. It covers all communications sent by or on behalf of Rehab-Software.

Definition of Spam

For the purposes of this policy, spam refers to unsolicited bulk messages, deceptive or misleading communications, unauthorised promotional content, and messages sent without valid user consent. Rehab-Software does not engage in spam practices.

Consent and Lawful Communication

We send communications only where users have provided valid consent, where messages are necessary for service delivery, where communication is required by law, or where legitimate business interests apply. Marketing communications are sent only to users who have opted in, where required by applicable law.

Types of Communications

Rehab-Software sends both service-related and marketing communications in accordance with this policy.

Service-Related Communications

Service-related communications include account notifications, security alerts, system updates, transaction confirmations, support responses, and similar operational messages. These communications are essential for platform functionality and may not always be subject to opt-out.

Marketing and Promotional Communications

Marketing and promotional communications may include product updates, feature announcements, educational content, and promotional offers. Users may opt out of these communications at any time.

Opt-Out and Unsubscribe

All marketing communications include clear unsubscribe instructions, preference management options, and easy-to-use opt-out mechanisms. Opt-out requests are processed promptly and without charge.

Third-Party Communications

Rehab-Software does not authorise third parties to send spam on its behalf. Any third-party service providers involved in communication services are required to comply with this policy and applicable anti-spam laws.

Prohibited Activities

Users and partners must not use Rehab-Software to send spam, harvest email addresses, distribute malware or phishing messages, impersonate official communications, or misuse messaging features. Violations may result in account suspension or termination.

Monitoring and Enforcement

We may monitor communication systems to detect abuse, prevent spam activity, and enforce this policy. Appropriate corrective action will be taken against any violations.

Compliance with Laws

Rehab-Software complies with applicable anti-spam regulations, including the Information Technology Act, 2000 (India), GDPR and the ePrivacy Directive (EU/EEA), the CAN-SPAM Act (USA), and other relevant local regulations. We do not misrepresent regulatory compliance.

Reporting Spam

If you receive suspected spam claiming to originate from Rehab-Software, please report it through our official contact channels listed in the Contact Information section and include relevant message details to support the investigation.

Policy Updates

This Anti-Spam Policy may be updated periodically to reflect legal, regulatory, or operational changes. Revisions will be published on our website or platform, and continued use of the service constitutes acceptance of the updated policy.